Contact Methods
Live Chat:
Available 24/7 through the website interface, live chat provides immediate connection to support representatives. Average response time: under 2 minutes. French-speaking agents staff the chat during European business hours (08:00-24:00 CET).
Email Support:
Submit detailed inquiries to support@celsiums.com. The team responds within 4-6 hours on average, with complex technical issues potentially requiring up to 24 hours for comprehensive resolution.
FAQ Knowledge Base:
The self-service help center covers common topics including account management, payment procedures, bonus terms, and technical troubleshooting. Organized by category, this resource enables quick answers without contacting support directly.
Support Quality and Expertise
Support representatives at Celsius Casino receive training on:
- Gaming regulations and responsible gambling practices
- Technical troubleshooting for common browser and device issues
- Payment processing procedures and timeline expectations
- Bonus terms interpretation and wagering calculations
- Account security protocols and verification requirements
French players report high satisfaction with the platform's bilingual support capabilities, noting that language barriers rarely impede issue resolution.